The right of withdrawal grants the user the right to terminate the purchase and sale contract within a maximum period of five (5) business days from the date of delivery of the order, with the consumer having to return the product in the same means and conditions. when did you receive it. Transportation costs and other costs involved in returning the goods will be covered by the user of the website. Once the good is returned, in the same conditions in which it was delivered, the money will be refunded within the following thirty (30) calendar days. Exceptions from the right of withdrawal are goods made according to the consumer’s specifications, personalized goods and goods for personal use (such as underwear, girdles, swimsuits, etc.), orders for perishable goods, orders for goods that by their nature cannot be returned. , or may deteriorate or expire quickly. The consumer must return the good, unused, with all its internal and external labels and in the packaging in which it was received. The return of goods that do not meet these characteristics will not be accepted. To exercise the right of withdrawal, the user must notify OUTLETSCOLOMBIA LLC. Through the chat accessible on the website or by email addressed to contacto@outletscolombialc.com, informing you of your decision to withdraw from the contract through an unequivocal statement. To comply with the deadline of the right of withdrawal, it is sufficient that the communication regarding your exercise of this right is sent before the corresponding deadline expires. In case of exercising the right of withdrawal, OUTLETSCOLOMBIA LLC. It will reimburse the sums of money corresponding to the price of the product and its taxes, but not the shipping or transportation costs of the merchandise. This refund may be made using the same payment method used by the user for the initial transaction, or by bank transfer, as decided by OUTLETSCOLOMBIA LLC. In those cases in which more than one good has been purchased in the same purchase, and the right of withdrawal is not exercised on all the goods, the purchase value paid for the returned goods will be refunded, as indicated above. . 1. CHANGES OUTLETS COLOMBIA LLC. You will not make changes to the products sold through the website, so you will not be obliged to accept returns and make product substitutions, except in the case of exercising the right of withdrawal or changes in the execution of the legal guarantee. 2. WARRANTY Claims related to the legal warranty will be governed by the provisions of the warranty terms, modifications and returns published on the website.
